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0344 984 2515
If you are a current client please call: 0344 984 4445
Driving Instructor


FBTC is committed to protecting your privacy and maintaining the security of any personal data received from you. We strictly adhere to the requirements of the data protection legislation in the UK. The purpose of this statement is to explain to you what personal data we collect and how we may use it.


We will only contact you with your consent.

When you contact us to make an enquiry about our services, we will ask you for your name, address, postcode, phone number(s) and email address and if completing the comments box on the enquiry form you may provide any additional information, personal or otherwise, that you see fit to give us to help with your enquiry.

We will only share personal data that we collect from you with the following third parties for the purpose(s) described below:

  • Thomson Reuters - Support and fix of corrupted prospect records within our Tax and Accounting software solutions
  • SMS communication from FBTC provided you have granted consent for us to do so
  • Email communication from FBTC provided you have granted consent for us to do so

We will hold your personal data for a maximum period of 3 years for the purpose of updating you on our products and services, thereafter if you have not become a member of FBTC, we will delete your records.

In order to maintain the accuracy of our database, you can check, update or remove your personal details by emailing info@fbtc.co.uk.


When you become a member of FBTC, we will need to know your name, address, phone number(s), email address and bank details. This allows us to set you up as a client with us.

You have the option to withhold personal data that is not required for this process.

During the course of our appointment as your accountant and tax adviser we will be required to collect and store additional Personal Data from you in order to deliver our services to you.

The data we will be required to collect is likely to include date of birth, marital status, tax reference number, national insurance number, passport details, driving licence details, next of kin details, details relating to your spouse or civil partner and any other data required from time to time specifically to comply with legislation, to complete your annual income tax return or to complete any other service you ask us to provide to you.

We will use your personal data to communicate with you in the normal course of business and to update you about new products and services we introduce.

We will share personal data that we collect from you with the following third parties for the purpose(s) described below:

  • First Data / Cardnet - Merchant Services (payment card processing)
  • BACS – collection of Direct Debit payments
  • In order to process credit/debit card transactions, the bank or card processing agency may require us to verify your personal details for authorisation outside the EEA (European Economic Area).
  • HMRC – submission of annual tax returns and ongoing management of your tax affairs
  • Credit Reference Agencies – for compliance with Money Laundering Legislation and to confirm your identity
  • Adobe Sign – electronic contract and document processing
  • Aztec Colour Print - printing and postage of client documentation
  • Thomson Reuters - Support and fix of corrupted client records within our Tax and Accounting software solutions
  • Web Best Practice - Support and fix of corrupted client records within our Tax and Accounting software solutions
  • Feefo - Invite opportunity to review FBTC
  • Esendex - communication by SMS
  • Forfront - communication by email


We will, only with your express consent, share your data with other third parties where the circumstances of our instructions from you dictate that it should be shared, for example in the completion of a mortgage reference for a lender who you have approached for funds.

We follow strict security procedures in the storage and disclosure of personal data which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.

We do not transfer any data to any organisation outside the EEA unless they operate to the standards required under the GDPR regulations.

We do not collect sensitive information about you except when you specifically and knowingly provide it to us.

Once you cease to be a client with us, we will retain only the records we are required to do so under legislation. In most cases this will mean we will hold records for a maximum of 7 years from the end of the tax year in which you cease to be a client.


Anti Money Laundering Regulations

Please be aware that in common with all accountancy practices before we are able to act for you, FBTC are required by law to comply with Money Laundering Regulations, specifically in relation to confirming your identity. In completing and submitting the registration forms you authorise FBTC to undertake a search with a Credit Reference Agency for the purposes of verifying your identity. To do so the Credit Reference Agency may check the details you supply against any particulars on any database (public or otherwise) to which they have access.

They may also use your details in the future to assist other companies for verification purposes. A record of the search will be retained. We may ask you to supply at least one original document of confirmation of your identity, address or both which we will use along with any electronic checks we may perform using the services of a credit reference or fraud prevention agency. Any documents provided to us will be recorded and copied for audit purposes as part of our Anti Money Laundering requirements.

If you have any questions about our privacy policy, please contact us at info@fbtc.co.uk.

FBTC Accountancy Services App - Privacy Policy

Last Updated: 5th October 2023

1. Introduction and General Terms

This privacy policy sets out how we use data relating to you that you provide to us, or that we may collect, through the “FBTC Accountancy Services App” application (“App”).

The App is owned and operated by FBTC, which is the trading name of RDS Driving Services Limited, a company registered in England and Wales under company number 07372476 and with our registered office at Pavilion 6 Coxwold Way, Belasis Hall Technology Park, Billingham, England, TS23 4EA (“FBTC”, “we”, “us” or “our”). RDS Driving Services is a subsidiary company of the group of companies headed by Hamilton TOPCO Limited. We are committed to protecting and respecting your privacy. This policy explains what personal information we collect from you and how that information will be processed. Where we decide the purpose or means for which personal data you supply through these online services is processed, we are the “data controller.” We will comply with all applicable data protection laws, including the General Data Protection Regulation 2016/679.

This policy explains the following:

  • What information we may collect about you
  • How we will use information we collect about you
  • Whether we will disclose your details to anyone else
  • How long we store your information
  • Your choices and rights regarding the personal information you have provided to us.

The App may contain hyperlinks to websites owned and operated by third parties. They will govern the use of personal information you submit, or which is collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of them is at your own risk.

2. Information we may collect about you

We collect and process the following information which may include your personal data.

Submitted Information
You may give us information about you by filling in forms when using our services and when creating your account during registration.

This can include:

  • your name;
  • your username;
  • your e-mail address;
  • your phone number
  • your password
  • Device ID; and
  • your sole trader expenditure and related details
  • your sole trader income and related details
  • any invoices, HP agreements, loan statements or other supporting documentation that you attach.

We may also obtain sensitive personal data about you if you voluntarily supply it through the App. For example, when you communicate with us via the contact page on the Website or via e-mail.

How you use our App/Website (“Analytics”)
We may collect technical information about your computer and/or device that may identify you, including your IP address, operating system, browser type, time-zone, and browser plug-in details through third party analytics providers. These third-party analytics providers may collect analytics on our behalf and in accordance with our instructions, and their applicable privacy notice.

Information about you collected from Third Parties (“Content Information”)
We may collect information about you from third-party service providers (like marketing partners or public databases) to use along with the information we collect from you.

Other companies may set their own cookies or similar technologies when you use the App and/or visit the Website. This includes third parties that we have engaged to provide services on our behalf (like website analytics), as well as third parties that deliver content (like videos from YouTube).

3. Why we collect information about you

To provide the App/Website
We will use information about you for providing the App and/or Website and delivering our services to you.

To Understand how our Website/App is used
We process information to understand how visitors use our App and/or Website. This processing is necessary for us to pursue our legitimate interest of

  1. ensuring that our App/Website functions properly so that you and other users have the best experience when using it, and
  2. improving the quality of our App/Website and providing a better experience to our users.

4. Data sharing

We will share your information with third parties only in the ways described in this privacy policy. If you would like to find out more about how the third parties listed in this policy use your information, this should be set out in their respective privacy policies.

Personnel, other Hamilton TOPCO owned subsidiary companies, Suppliers or Subcontractors: We keep your information confidential but may disclose it to our personnel, suppliers, or subcontractors as far as it is necessary for the purposes set out in this privacy policy. However, this is on the basis that they do not make independent use of the information and have agreed to safeguard this information

Required by law: In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).

Enforcement: We may also disclose your personal information to third parties to enforce or apply the terms of agreements, investigate potential breaches, or protect our rights, property, or safety or those of our customers or others.

5. Data retention

We will only hold data about you for as long as necessary, bearing in mind the purpose for which that data was collected.

6. Your rights in relation to personal data which we process relating to you

You have the right to access, modify, rectify, and delete any data that concerns you over the way we process personal data relating to you. We aim to comply without undue delay, and within one month at the latest.

To make a request, please let us know via the Website.

If you do provide us with personal information, we retain it for as long as your account on the Website and/or App is active, or as is otherwise necessary for us to provide the Website and/or App to you, or as otherwise described in this privacy policy.

7. Children

You should be at least 18 to use our App and register an account on the App. We do not use the App to knowingly solicit data from or market to children under the age of 18. If a parent or guardian becomes aware that their child has given us information without their consent, they should contact us via the contact details detailed at the top of this privacy policy. We will delete such information from our files within a reasonable time.

8. Security

We will take reasonable physical, technical, and organisational precautions to protect your personal information from unauthorised access, use or disclosure. For example, we use computer systems with limited access in controlled facilities to store personal info. We also use technologies like encryption and hashing to protect some of the information we collect.

Please be aware that, although we endeavour to provide reasonable security for the information we process and maintain, no security system can prevent all potential security breaches. By choosing to share your personal information with us you agree and accept that you do so at your own risk.

9. International data transfers

Where we transfer your data outside of the EEA, we have agreements in place with those parties which include standard data protection clauses adopted by a data protection regulator and approved by the European Commission to ensure that appropriate safeguards are in place to protect your personal data. If you want to learn more about these safeguards, please tell us by writing to us at info@fbtc.co.uk

10. Cookies

A cookie is a text file placed onto your device when you access the Website. We use cookies and other online tracking devices such as web beacons, and flash object storage to deliver, improve and monitor the Website, including in the following ways:

To log you into your account on the Website and keep you logged in.

To remember information about you such as your preferred language and configuration.

To help us understand how you use the Website, and how often, so we can improve it to deliver a better experience for our users.

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally.

Please note that if you choose to disable cookies, or similar technologies, on your device you may be unable to make full use of the Website.

11. Changes

We may make changes to this policy, and such changes will be posted on this page. You should check this page occasionally to ensure you are aware of any changes. Where appropriate we may notify you of any changes by email.

The FBTC approach

  • Uncomplicated and straightforward process
  • Comprehensive service
  • Providing outstanding service to our customers for over 20 years
  • Serving over 2,000 clients throughout the U.K.
  • Low cost monthly fee allows you to spread the cost over the year

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